If we were inslaved by alien race. Should look like us but pretier. Maybe ir? And our ai's help.
- zoya (mobile)
Sunday, October 26, 2008
Saturday, October 25, 2008
Thursday, October 23, 2008
Hp customer service
My next paper will be on how customer service quality of a company (or lack thereof) can be a useful predictor of corporate success / failure.
HP. Hewlett Packard. One of U.S largest companies. Let's set aside for the moment the fact that my 1.5 yr old laptop, having ALREADY gone in for repair once, has failed utterly, again.
Set aside the fact that HP wanted $300 to fix a well documented hardware problem.
Set aside the fact that it took me 30 minutes to place the order for the repair.
Let's get to the GOOD part.
Days go by, no self-addressed box from fedex. Call customer service. Takes 18 minutes on the phone to get a tracking number from them. Enter the tracking number into fedex site? "data transmitted to fedex" and… nothing.
6 days === nothing. No change on tracking info.
Call back customer service. Chat up customer service. Hours spent on trying to figure out what the hell happened to this order. And of course, credit card charged fully, already.
About 20 minutes into each exchange the rep would finally admit that no, in fact, there was no working internet connection, not anywhere in the entire customer service department. In asia. Accessible via 800 numbers.
So let's review this for just a minute. HP has at least 2 full days without internet access for their ENTIRE CUSTOMER SERVICE DEPARTMENT.
2 whole days === they came in to work, answered the phones, and annoyed the living lights out of people. Because they couldn't get their internet up. For two days.
This is just what I happened to know. It could have been longer.
Anyways, things like that are just not sustainable. Its not simply annoying, it is in fact utterly dysfunctional. Based on that particular interaction, I would say do not whatever you do buy HP stock
- zoya (mobile)
HP. Hewlett Packard. One of U.S largest companies. Let's set aside for the moment the fact that my 1.5 yr old laptop, having ALREADY gone in for repair once, has failed utterly, again.
Set aside the fact that HP wanted $300 to fix a well documented hardware problem.
Set aside the fact that it took me 30 minutes to place the order for the repair.
Let's get to the GOOD part.
Days go by, no self-addressed box from fedex. Call customer service. Takes 18 minutes on the phone to get a tracking number from them. Enter the tracking number into fedex site? "data transmitted to fedex" and… nothing.
6 days === nothing. No change on tracking info.
Call back customer service. Chat up customer service. Hours spent on trying to figure out what the hell happened to this order. And of course, credit card charged fully, already.
About 20 minutes into each exchange the rep would finally admit that no, in fact, there was no working internet connection, not anywhere in the entire customer service department. In asia. Accessible via 800 numbers.
So let's review this for just a minute. HP has at least 2 full days without internet access for their ENTIRE CUSTOMER SERVICE DEPARTMENT.
2 whole days === they came in to work, answered the phones, and annoyed the living lights out of people. Because they couldn't get their internet up. For two days.
This is just what I happened to know. It could have been longer.
Anyways, things like that are just not sustainable. Its not simply annoying, it is in fact utterly dysfunctional. Based on that particular interaction, I would say do not whatever you do buy HP stock
- zoya (mobile)
Monday, October 20, 2008
bed stuy is awesome
Just moved to Nostrand & Marcy in 11205 and its prety neat. a) i love brooklyn b) i love brooklyn and i just love being a hateful loathesome yuppie! FY NYT!
speaking of which, silly brainless nyt (for whom the only acceptable way to have money is while pretending not to have it - not a difficult pretense considering it wasnt earned via own hard work) has this silly brainless article quoting BOTH people who might be thinking of moving to east village instead http://www.nytimes.com/2008/07/27/nyregion/27gentrify.html?fta=y&pagewanted=all
anyways I live here and its awesome. its actually rather heavily policed. prolly safer here than alot of places in the city. i most certainly wouldn't try to break into a house anywhere near here: what w. the 24 hr home depot, the blockfulls of retired nypd-occupied housing and the steady foot and auto traffic on Nostrand, better try your luck uptown somewheres! bigger take, at any rate!!
i had ordered an alarm and returned it without even opening the box.
the g train - it aint bad not even a little. its shocking to me, going from supposedly #1 ranked 7 to the supposedly poorest-ranked G, just how much quicker and nicer my commute downtown is now via train. just this morning, i left my house @ 8:30 and was in the office by 9. This AFTER having accidentally gone in the wrong direx on the G for a few stops, first!
hey it may be that a "new duane reade" aint the most exciting thing that could happen to a neighbourhood but clinton hill proper is just a few blocks away!
already found a brunch place (chez oscar, with PEACH mimosas!) and can't wait to check out sputnik this wed for some off-main-street hip hop. i hear its a lesbian mc duo this week!
Sunday, October 19, 2008
Sunday, October 12, 2008
Saturday, October 11, 2008
Tuesday, October 7, 2008
Motherfuckers stole my plants!
My three NEW stoop plants were stolen in broad daylight today. Motherfuckers.
- zoya (mobile)
- zoya (mobile)
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